About Returns

Important: Returns are not free of charge. Return shipping costs are the customer's responsibility.

Can I return a product?

Yes, you can. If you are not satisfied with the product you received, you may return it within 30 days of receipt.

However, for a return to be accepted, the following conditions must be met:

• The product must include all corresponding parts and accessories, and be properly packaged.

• The product must have been handled with care, with no damage caused by improper use.

• For products involving hygiene considerations, they must be properly cleaned before initiating the return process.

• If the product was received defective, proof must be provided.

We reserve the right to charge return fees to the customer.

Returns are processed within 7 business days. If all conditions are met, they will be officially approved within this timeframe.

Note: We reserve the right to reject returns of used or damaged products that are not due to an error on our part.

How to Process a Return

If your order meets the conditions above, follow these steps to initiate a return:

Send an email to: support@siennaqueenstown.com

Please include the following information:

• Order number

• Reason for return

• Photo of the product (in case of damage)

• Your full name

• Address

We will then provide you with the return address. Please do not send the package back to the sender address on the package. It is essential that you contact us first to receive the correct return address.

Return shipping costs are your responsibility.

All returns must be shipped, at the customer's expense, to our central warehouse in Asia.