Welcome to Sienna Queenstown. Please read the following Terms of Service carefully before using our website. By accessing or using our services, you agree to the terms described below.

1. General Information

• 1.1 The use of this website and any purchase made through it are subject to the following Terms of Service, as well as our Privacy Policy.

• 1.2 This website is operated by Sienna Queenstown. The term "we", "us", or "our" refers to Sienna Queenstown, and the term "you" refers to the user or customer.

2. Data Protection

• 2.1 Data Controller: The data controller for this website is Sienna Queenstown. We take the protection of your personal data very seriously and process it in accordance with the General Data Protection Regulation (GDPR).

• 2.2 Secure Data Transmission: This website uses SSL/TLS encryption to protect your personal data. You can identify a secure connection by the "https://" prefix in the address bar and the lock icon.

• 2.3 Data Collected When Visiting the Website: When you visit our site without registering or submitting information to us, we only collect the technical data necessary to display the site correctly:

• Visited page

• Date and time of access

• Amount of data transferred

• Referring page

• Browser and operating system

• IP address (possibly anonymized)

• The processing of this data is based on our legitimate interest in the operation and security of the site (Art. 6.1.f GDPR).

• 2.4 Use of Cookies: We use cookies to improve user experience and enable features such as saving products in the shopping cart. Some cookies are deleted at the end of the session, while others are retained for future visits. You can manage your cookie preferences through your browser settings.

• 2.5 Contact Form and Communications: If you contact us via the contact form or by email at support@siennaqueenstown.com, we collect the data you provide in order to handle your request. This data is processed based on legitimate interest (Art. 6.1.f) or for the performance of a contract (Art. 6.1.b GDPR).

• 2.6 Customer Account and Orders: The data you provide when creating an account or placing an order will be processed exclusively for that purpose. You can request the deletion of your account at any time by contacting us at support@siennaqueenstown.com.

• 2.7 Newsletter: If you subscribe to our newsletter, we will use your email address to send you promotions and product information. You can unsubscribe at any time using the link at the bottom of each email or by writing to support@siennaqueenstown.com.

• 2.8 Existing Customer Marketing: If you have already provided us with your email address during a purchase, we may send you communications regarding similar products without requiring explicit consent, based on our legitimate interest (Art. 6.1.f GDPR). You may object at any time.

3. Prices and Payments

• 3.1 All prices indicated in our store include GST (Goods and Services Tax) unless otherwise stated, and are expressed in New Zealand Dollars (NZD / $).

• 3.2 Payment can be made using the methods available at checkout, such as credit card, PayPal, or other methods offered by our payment gateway.

• 3.3 We reserve the right to change prices at any time. However, the price invoiced will be the price in effect at the time of purchase.

4. Shipping and Delivery

• 4.1 Orders are processed within 1 to 3 business days. Estimated delivery time may vary based on customer location, but generally ranges from 7 to 14 business days.

• 4.2 Sienna Queenstown is not responsible for delays caused by external factors such as customs, strikes, or events beyond our control.

• 4.3 The customer is responsible for providing a correct and complete shipping address. We are not responsible for failed deliveries due to incorrect information.

5. Right of Withdrawal and Returns

• 5.1 The customer has the right to withdraw from the contract within 30 days of receiving the product, without stating a reason.

• 5.2 To exercise the right to return, the customer must contact us beforehand via email at: support@siennaqueenstown.com, stating:

• Order number

• Reason for return

• Full name

• Address

• Photos of the product (in case of defect)

• 5.3 Important: Returns are not free of charge. Return shipping costs are the customer's responsibility. Returns must be sent to our central warehouse in Asia (the address will be provided via email).

• 5.4 The product must be returned unused, with all its accessories, clean, and in its original packaging.

• 5.5 Once the product is received and inspected, we will process the refund within a maximum of 7 business days.

• 5.6 We reserve the right to reject returns of used or damaged products, or returns without valid justification.

6. Legal Warranty

• 6.1 All our products are covered by the legal warranty of conformity established by current legislation.

• 6.2 In the event of a defective product, the customer is entitled to repair, replacement, or, in some cases, a refund, provided the defect was not caused by misuse.

7. Limitation of Liability

• 7.1 Sienna Queenstown shall not be liable for indirect, incidental, or consequential damages arising from the use of the product or website.

• 7.2 We reserve the right to modify site content at any time without prior notice.

8. Applicable Law and Jurisdiction

• 8.1 These Terms of Service are governed by the laws of the country from which Sienna Queenstown operates.

• 8.2 Any dispute related to the use of this website or purchases made through it shall be resolved by the competent courts of the consumer's domicile.

9. Contact If you have any questions regarding these terms, you can contact us at:

📧 support@siennaqueenstown.com

10. Modification of Terms

• 10.1 Sienna Queenstown reserves the right to modify these Terms of Service at any time without prior notice.

• 10.2 Modifications shall take effect upon publication on the website. Users are advised to review this section periodically to stay informed of potential changes.

11. Force Majeure

• 11.1 We shall not be liable for any failure or delay in performing any of our obligations when caused by events beyond our reasonable control (force majeure), including but not limited to:

• Natural disasters

• War, terrorism, strikes, or labor disputes

• Interruptions in public services or transportation networks

• Epidemics, pandemics, or governmental restrictions

12. Severability

• 12.1 If any provision of these Terms of Service is declared invalid, illegal, or unenforceable, such provision shall be eliminated or limited to the minimum extent necessary, without affecting the validity and enforceability of the remaining provisions.

13. Acceptance of Terms

• 13.1 By making a purchase at Sienna Queenstown, the customer accepts these Terms of Service in their entirety.

• 13.2 If you do not agree with any of these terms, please do not use our services or place orders in our store.